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SPEAKER BIOS

JEANETTE CLOUGH

Jeanette CloughMs. Clough presently serves as the President and Chief Executive Officer of Mount Auburn Hospital in Cambridge, Massachusetts, a regional teaching hospital of Harvard Medical School serving the metropolitan Boston/Cambridge area. She has extensive experience in various clinical and administrative roles, including having served as President and CEO of Deaconess Waltham Hospital, COO of WalWest Health Systems, Inc. and Vice President for Patient Care at WalthamWeston Hospital & Medical Center. Ms. Clough began her career as a staff nurse and clinical nurse specialist at Massachusetts General Hospital. She earned her undergraduate degree in nursing from Boston University. She also holds a Masters’ Degree in Science from Boston College where she was inducted into Sigma Theta Tau, the National Honor Society of Nursing. She also received a Masters’ Degree in Health Administration from Suffolk University earning a Dean’s Award for Highest Academic Distinction.

Ms. Clough currently serves on the Board of Trustees of the American Hospital Association and as Chair of the AHA’s New England Regional Policy Board. She was recently elected by the AHA Board as Chair of the newly established Performance Improvement Committee. Ms. Clough served as Chairperson of the Massachusetts Hospital Association from 2004-2005. She is a member of the Coalition for the Prevention of Medical Errors, a broad-based alliance of healthcare providers, payers and agencies aimed at reducing medical errors and improving patient safety. She also serves as a member of both the Operations and the Underwriting Committee at the Harvard Risk Management Foundation (CRICO).

Partnering with physicians, employees and the community, Ms. Clough has overseen the opening of new programs and expanded services at Mount Auburn Hospital since her arrival in November 1998 and has tripled the Hospital’s revenues in her twelve-year tenure. Mount Auburn Hospital stands as one of the top ten hospitals in Massachusetts for its operating margin for seven years in a row. Under her leadership the Hospital was recently recognized as a "Top 100 Hospital" for Cardiac Services and also received the American Cancer Society’s Community Leadership Award. Mount Auburn has been named to the list of "Best Places to Work" for the 5th year in a row (’06-’10) by the Boston Business Journal.

Ms. Clough recently authored "Collaboration between Nurses and Physicians: Essential to Patient Safety" in Forum, The Journal of the Harvard Risk Management Foundation. Her article "A More Rigorous Approach to Credentialing and Privileging" was published in September 2006 in the same journal. Ms. Clough co-authored "Improving Medication Safety across a Multihospital System" published in the March 2001 edition of the Journal on Quality Improvement. Ms. Clough has spoken regionally and nationally on the role of the Chief Executive Officer in leading safer organizations and lectures frequently on the challenges and joys of leadership.

Ms. Clough recently oversaw the completion of a $100M campus expansion project adding a new 135,000 square foot patient care building and adjacent parking garage. The facilities include new private patient rooms, an expanded 20-bed critical care pavilion, additional operating rooms and state-of-the-art cardiac and diagnostic technology. The facilities were officially opened for patients in November 2008.

HOWARD GRANT, J.D., M.D.

Howard GrantA physician, attorney and health care chief executive, Howard R. Grant, JD, MD, the president and chief executive officer of Lahey Clinic, has played a vital role in influencing patient safety and superior clinical care for more than two decades at some of the nation’s most preeminent health care institutions.

At Geisinger Health System in Danville, Pennsylvania, a group practice with 60 locations and 1200 providers, including three hospital campuses, Dr. Grant was the executive vice president and chief medical officer responsible, with his administrative colleagues, for operations and budgets for 27 clinical service lines, and physician and administrator recruitment. He was also charged with aligning clinical operations with Geisinger Health Plan, a not-for-profit insurance company.

Prior to joining Geisinger, Dr. Grant had a long tenure at Temple University Health System in Philadelphia, where he served in a succession of leadership roles, including chief medical officer. He was responsible for performance improvement, risk management and patient safety; integration of clinical and operational programs across multiple facilities; and clinical leadership of case and disease management.

Dr. Grant began his medical career at the Children’s Hospital of Philadelphia. In addition to serving as a staff pediatrician, he directed quality assurance, risk management and utilization management programs. From 1992 to 1997, he served as corporate vice president for medical affairs at the Chester County Hospital in West Chester, Pennsylvania.

Dr. Grant earned both his medical and law degrees from George Washington University. He also holds a bachelor’s degree in political science from the University of Pennsylvania. He completed his pediatrics residency at the Children’s Hospital of Philadelphia. He is a member of the American Medical Association and the American College of Physician Executives, and is a fellow of the American Academy of Pediatrics.

REGINA HERZLINGER

Regina HerzlingerRegina E. Herzlinger is the Nancy R. McPherson Professor of Business Administration at the Harvard Business School. She was the first woman to be tenured and chaired at Harvard Business School and the first to serve on a number of corporate boards. She is widely recognized for her innovative research in health care, including her early predictions of the unraveling of managed care and the rise of consumer-driven health care and health care focused factories, two terms that she coined. Money has dubbed her the "Godmother" of consumer-driven health care.

All of her health care books have been best sellers in their categories. Her newest book, Who Killed Health Care? (NY: McGraw-Hill, 2007) was profiled in a full-page article in The Economist. Noted Merrill Matthews, "There are two powerful, well-respected and highly accomplished women who (drove) the health care reform debate in the United States. One is Hillary Clinton, former first lady, whose first attempt at dramatically reforming the U.S. health care system turned into a political disaster. The other is Harvard Business School economist Regina Herzlinger, one of the country’s most knowledgeable and articulate experts on the U.S. health care system, who has been pointing the way toward a ‘consumer-driven’ system for years."

Her prior book, Consumer-Driven Health Care: Implications for Providers, Payers, and Policymakers (San Francisco: Jossey-Bass, 2004), received the 2004 American Journal of Nursing Book of the Year award for History and Public Policy. Earlier research results were profiled by The Wall Street Journal (November 2002) and Managed Health Care Executive (June 2003, cover). Market Driven Health Care (Boston: Perseus, paperback, 2000) is widely viewed as a transformational work.

Regina Herzlinger has won the Consumers' for Health Care Choices Pioneer in Health Economics award, the American College of Healthcare Executives’ Hamilton Book of the Year award twice, the Healthcare Financial Management Association’s Board of Directors award, and Management Accounting’s research prize. She was inducted as an honorary fellow by the American College of Physician Executives. Modern Healthcare's readers selected her as among the "100 Most Powerful People in Healthcare" and Managed Healthcare named her one of health care’s top ten thinkers. In recognition of her work in nonprofit accounting and control, she was named the first Chartered Institute of Management Accountants Visiting Professor at the University of Edinburgh. She has delivered many keynote addresses at meetings of large health care and business groups and been selected by students as one of the outstanding instructors of the Harvard Business School’s MBA Program.

Professor Herzlinger has served on the Scientific Advisory Group to the U.S. Secretary of the Air Force and as a board member of many private and publicly-traded firms, mostly in the consumerdriven health care space.

Regina Herzlinger received her Bachelor’s Degree from MIT and her Doctorate from the Harvard Business School.

PATRICK GILLIGAN

Patrick GilliganPatrick is the senior vice president of Health Care Services for Blue Cross Blue Shield of Massachusetts, the largest private health plan in Massachusetts, and one of the largest independent, not-for-profit Blue Cross Blue Shield plans in the country. Founded by a group of civic leaders in 1937, Blue Cross Blue Shield of Massachusetts now provides coverage to nearly 3 million members. Consistently recognized for standards of service excellence that are among the highest in the nation, Blue Cross Blue Shield of Massachusetts is the choice for health care consumers seeking reliable and high quality health care coverage.

Patrick provides the overall leadership, management and strategic direction of Health Care Services operations. Health Care Services includes Health and Wellness, Health Care Contracting and Network Management, Performance Measurement and Improvement, and the Medical Innovation and Leadership Departments.

Patrick is responsible for maintaining key relationships with the health care, legislative and account constituencies, as well as with key advocacy groups with an interest in the quality, safety and cost of health care. He is also responsible for developing and executing the company’s health care strategy for provider performance improvement, developing innovative strategies for managing medical costs and for care and trend management strategies that will positively impact the short and long-term financial viability of the company.

Patrick joined Blue Cross Blue Shield of Massachusetts in September of 2007 as senior vice president for Health Care Contract Management. He was responsible for the development of provider contracting strategy and execution with the provider network and for successful implementation of the Alternative Quality Contract - a payment reform initiative that has received national recognition.

A 20-year veteran of the health care industry, Patrick brought a wealth of health care finance experience to his role at Blue Cross Blue Shield of Massachusetts. Previously he was the Vice President for System Contracting and Contract Finance for Partners HealthCare System in Boston There he was responsible for payer contracting strategy, contracting financial analysis, and negotiation of payer contracts for Partner’s six acute care hospitals, non-acute facilities, and the 6,000 physicians affiliated with Partners Community HealthCare, Inc. Prior to that, he was a Manager at KPMG Peat Marwick.

Patrick is an Associate of the Society of Actuaries and a Member of the American Academy of Actuaries. He received his B.A. in mathematics from the College of the Holy Cross.

MARTY MANNING

Marty ManningMarty Manning is the President of Advocate Physician Partners (APP). In his role Marty is responsible for the Management Services Organization and payer contracting activities for eight Advocate Physician Hospital Organizations covering 230,000 capitated lives and over $1.7 billion in managed care revenue for Advocate’s eight PHOs and hospitals.

Advocate Physician Partners Clinical Integration Program is a nationally recognized model of care, uniting health plans, patients, physicians and hospitals with proven outcomes. The 3,600 physician members of Advocate Physician Partners are committed to clinical excellence, efficiencies, use of advanced medicine/ technologies and patient safety/satisfaction.

Marty has been with Advocate Health Care since 1991. He previously served as vice president of finance operations, a position he assumed in 1997. Prior to that he served as a regional vice president of finance beginning in 1995, when Advocate was formed in the merger of EHS Health Care and Lutheran General HealthSystem.

Marty was a founding member of the APP board of directors, a role he continued for many years. Marty also has significant experience serving on and/or presenting to various boards and committees throughout the Advocate system, as well as to Chicago area employers and leadership organizations such as the Midwest Business Group on Health and Illinois Chamber.

Marty holds a Masters of Management degree from the J.L. Kellogg School of Management of Northwestern University, and a Bachelors degree, also from Northwestern.

ALICE TOLBERT COOMBS, M.D., F.C.C.P.
President, Massachusetts Medical Society, 2010-2011

Alice Tolbert CoombsDr. Coombs is a critical care specialist at South Shore Hospital and an anesthesiologist with South Shore Anesthesia Associates. A member of the Massachusetts Medical Society since 1990, Dr. Coombs has long been active in organized medicine. For the last three years, she has served as President-Elect, Vice-President, and Secretary-Treasurer of the Society, respectively, and has been a member of its Board of Trustees and House of Delegates.

She is a member of the American Medical Association’s Commission to Eliminate Healthcare Disparities. She is former Vice Chair of the Massachusetts Board of Registration in Medicine’s Patient Care Assessment Committee, a former member of the Massachusetts State Commission to Eliminate Racial and Ethnic Healthcare Disparities, and a past chair of the Massachusetts Medical Society's Committee on Ethnic Diversity. She was also a member of the Massachusetts Special Commission on the Health Care Payment System, established to evaluate the health care payment system and recommend reforms that will provide incentives for costeffective and patient-centered care.

She has served on the Medical Society's committees on Public Health, Managed Care, Recognition Awards, and Leadership Development. She is a past president of the Norfolk South District Medical Society, one of 20 district groups that comprise the statewide organization and a former chair of the Ethics Committee at South Shore Hospital.

In 2005, she received the Society's Henry Ingersoll Bowditch Award of Excellence in Public Health, an annual award given to a physician who demonstrates creativity, commendable citizenship, initiative, innovation and leadership in the public health and advocacy fields. One of her major public health activities for several years has been her annual anti-smoking program for South Shore youth, "Smoking-Don’t Go There," an adaptation of a program produced by the American College of Chest Physicians. Dr. Coombs developed the program in 1999.

She is also a driving force behind the American Medical Association’s Doctors Back to School Program, which brings physicians into elementary, middle, and high schools across the country to interest young men and women, particularly in minority communities, in health care careers.

Dr. Coombs received her medical degree from the UCLA School of Medicine. She is board-certified in the medical specialties of internal medicine, anesthesiology, and critical care. She is a diplomat of the National Board of Medical Examiners and a Fellow of the American College of Chest Physicians.

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