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WEBINAR: Telehealth and the Patient Experience

July 9, 2020 @ 5:30 pm - 6:30 pm

“Telehealth and the Patient Experience”
Thursday, July 9
5:30 pm – 6:30 pm

Healthcare organizations have all pushed forward digital health rapidly due to COVID-19, but how is it impacting our patients and their families?
Program Approved for 1.0 Hour of ACHE Qualified Education Credits

“Telehealth and the Patient Experience” will encourage participants to think about telehealth from the perspective of the patient. How has it impacted access? How have organizations worked to be inclusive with their technology and telehealth approaches for underserved and non-English speaking communities? What are payors thinking about all of this, and how are they ensuring their product offerings are inclusive and fitting for the populations they serve? How has this impacted the provider experience?

Panelists will share lessons learned, what’s worked well, what still needs improving, as well as what is needed to help keep pushing this important work forward.

This session will allow participants to:
• Understand the issues and roadblocks that digital health presents to underserved populations and communities, and how we can work through them and improve patient experience and access for all
• Apply lessons learned from panelists on how to think about you own organizations digital health strategy in a more inclusive way
• Discover how this new world is also impacting provider experience and satisfaction
• Discuss what supports are needed to encourage continued use and adoption of digital health

Registration is complimentary – Click here to save your spot!

Meet Our Panelists:

Maya Espada is a Senior Product Manager at Humana’s Studio_h in Boston, MA. She manages end-to-end development for digital health products and experiences designed to simplify access to care, slow disease progression, and enable seniors to live independently in their homes.

Prior to Humana, Maya spent several years at Dana-Farber Cancer Institute. Beginning as an administrative fellow, Maya went on to hold roles in business development and innovation strategy where she supported the Chief Innovation Officer in democratizing access to specialty care and maximizing value to Dana-Farber through strategic collaborations and the operationalization of novel revenue streams. She also has experience working in the field on global health initiatives in Chile and the Dominican Republic.

When not working to advance the adoption and utilization of virtual care products, Maya enjoys staying active and spending time with her husband and her 20lb terrier, Rosa “Barks”. Maya holds an MSPH from UNC Chapel-Hill and a BA from Harvard College.


Jen Magaziner is the Senior Director of Strategy & Digital Innovation at Boston Children’s Hospital. In this role, she works with leaders across the enterprise to drive digital transformation. She previously served as the Director of Network Strategy for the hospital.

Jen began her career at the Clinton Health Access Initiative, where she worked with six countries on pilot programs to prevent mother-to-child transmission of HIV. This work sparked a passion for challenging traditional care models and expanding access to health services. In the years since, Jen has worked across the healthcare sector as a consultant within PwC’s Healthcare M&A practice, and she spent time at New York Presbyterian Hospital and Public Health Solutions.

Jen holds an MBA and MPH from Columbia University and a Dual BA in International Relations and French from Brown University.


Don Paré is the Chief Information Officer for Beth Israel Deaconess HealthCare, now part of the new Beth Israel Lahey Health system. His role provides leadership in the development of information technology strategies, and guidance to clinical and operational leaders on innovation, for an organization of 40 primary care locations spread throughout eastern Massachusetts.

Some of Don’s primary responsibilities as CIO for BIDHC include: IT Project Governance, Strategic Planning, & Budgeting, EHR & clinical systems, IS security & IT Compliance policies, Data Infrastructure/Telecom/Computer hardware and innovation around the digital platform/virtual care.

Don got into Healthcare IT in 2003, after years of accounting and hotel management, when he joined a non-profit medical group who then decided to become an early adopter of an EMR. Don lead the project from the technology side and has stayed and progressed in this industry ever since.


July 9, 2020
5:30 pm - 6:30 pm