ACHE of Massachusetts

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The Patient Experience

November 9, 2019

Lisa Allen, Ph.D.

Lisa Allen, Ph.D., Chief Patient Experience Officer at Johns Hopkins Medicine talks about the Patient Experience. She seeks to continually improve the experience of patients and their families. Did we delight or disappoint the patient? Did someone explain things in a way the patient can understand? Did the patient say their concerns were considered and that they were treated with courtesy and respect? These are just some of the elements that define the Patient Experience.

Filed Under: Podcast Episode

Upcoming Events

  1. Early Careerist Network Virtual Meet & Greet

    February 25 @ 6:00 pm - 7:00 pm
  2. Virtual Healthcare Career Fair

    March 5 @ 12:00 pm - 3:00 pm
  3. REIMAGINE – ACHE’s Virtual Congress on Healthcare Leadership

    March 22 @ 8:00 am - March 25 @ 5:00 pm
  4. State of Healthcare: Best Practices in Alleviating Healthcare Worker’s Burnout and Fatigue Amidst COVID-19

    April 29 @ 7:00 pm - 9:30 pm

View All Events

ACHE of Massachusetts Sponsors

  • ZurickDavis

    ZurickDavis
  • TD Bank

    TD Bank
  • Suffolk University

    Suffolk University
  • Novo Nordisk

    Novo Nordisk
  • Nixon Peabody

    Nixon Peabody
  • New England Retirement Consultants

    New England Retirement Consultants
  • Massachusetts Association of Nurse Anesthetists (MANA)

    Massachusetts Association of Nurse Anesthetists (MANA)
  • M-M2

    M-M2
  • LWDA Design

    LWDA Design
  • Granite State College

    Granite State College
  • E4H Environments for Health Architecture

    E4H Environments for Health Architecture
  • Dimensional Insight

    Dimensional Insight
  • DiGiorgio Associates Inc./Monitor Builders Inc.

    DiGiorgio Associates Inc./Monitor Builders Inc.
  • Cloudera

    Cloudera
  • Boston College

    Boston College
  • B.E. Smith

    B.E. Smith
  • Acentech

    Acentech

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