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The Patient Experience

November 9, 2019

Lisa Allen, Ph.D.

Lisa Allen, Ph.D., Chief Patient Experience Officer at Johns Hopkins Medicine talks about the Patient Experience. She seeks to continually improve the experience of patients and their families. Did we delight or disappoint the patient? Did someone explain things in a way the patient can understand? Did the patient say their concerns were considered and that they were treated with courtesy and respect? These are just some of the elements that define the Patient Experience.

Filed Under: Podcast Episode

ACHE of Massachusetts Sponsors

  • Brown University

    Brown University
  • Dimensional Insight

    Dimensional Insight
  • M-M2

    M-M2
  • Massachusetts Association of Nurse Anesthetists (MANA)

    Massachusetts Association of Nurse Anesthetists (MANA)
  • North American Partners in Anesthesia

    North American Partners in Anesthesia
  • Novo Nordisk

    Novo Nordisk
  • SLAM

    SLAM
  • Suffolk University Sawyer Business School

    Suffolk University Sawyer Business School
  • The Clarendon Team at Baystate Financial

    The Clarendon Team at Baystate Financial
  • Vynamic

    Vynamic
  • ZurickDavis

    ZurickDavis

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